As Taiwan faces demographic challenges from a declining birthrate, the food and beverage (F&B) industry is struggling with severe labor shortages. While digital technologies and automation offer solutions for improving operational efficiency and customer satisfaction, many small and medium-sized eateries - such as breakfast shops and family-run restaurants - still rely on manual processes due to limited budgets. This manual process is slow, error-prone, and struggles to meet rising consumer expectations, making it difficult for small businesses to compete with major chains.
DotDot Global addresses these challenges with its one-stop F&B technology solution, integrating online ordering, self-checkout, AI queue management, multiple payment options, membership management, and data analytics. This solution enables restaurants to embrace mobile payment trends, streamline workflows, reduce staffing needs, and enhance customer experiences. To date, DotDot Global has successfully implemented its system in more than 15,000 restaurants across Taiwan.
According to Ting Hsieh, CEO of DotDot Global, the company's AI Store Manager replaces traditional manual ordering and checkout procedures, enabling restaurants to achieve front-of-house automation. The AI Store Manager includes intelligent ordering, AI-powered queue calling, and Taiwan's first unified cross-domain payment platform that integrates "points, cash, and coupons." It allows flexible use of loyalty points and discounts while seamlessly connecting credit cards, cash, and digital payments. As a result, restaurants can operate efficiently with minimal staffing - sometimes even with just one person running the entire store.
Leveraging AWS cloud services to accelerate innovation
DotDot Global's solutions are powered by Amazon Web Services (AWS) and built on AWS IoT Core, which provides two-way communication for real-time monitoring of connected devices worldwide. Through Over-the-Air (OTA) remote updates, the company can upgrade system functions or apply security patches to all devices across Taiwan in under 30 minutes - without dispatching engineers. This significantly reduces maintenance costs while ensuring that every client location has immediate access to the latest features, helping restaurants maintain a competitive edge in the fast-evolving F&B technology landscape.
Hsieh explained that since entering the F&B technology space, DotDot Global has continuously gathered feedback from restaurant operators to guide product development. The newly launched AI Store Manager integrates multiple AI applications such as voice queue announcements, on-screen notifications, and adaptive prompt customization based on call frequency or style. Additionally, the system can analyze customer behavior and restaurant sales data using AI, providing insights for menu optimization and combo meal recommendations to improve profitability.
Building a cross-domain ecosystem with the Unified Payment Interface (UPI)
As mobile payment tools continue to diversify, DotDot Global introduced its Unified Payment Interface (UPI) to foster a new, cross-domain payment ecosystem. With a single integration, business partners can support all payment scenarios - from online to offline, cash to digital. DotDot Global is collaborating with POS system providers, vending machine operators, self-checkout solutions, currency exchange kiosks, and claw machine vendors to expand the ecosystem, generating new traffic and value for its partners.
Hsieh added that through participation in the Startup Terrace Kaohsiung AWS Joint Innovation Center (JIC) project, DotDot Global has strengthened collaboration with local industries in Kaohsiung, including parking operators, vending businesses, and F&B brands. The company has also integrated with Agrigo, a cloud-based agricultural e-commerce platform, to enable innovative supply chain payment scenarios. Furthermore, DotDot Global is actively promoting its AI Store Manager and smart restaurant solutions in southern Taiwan, with notable adoption by the well-known Kaohsiung eatery Lao Er Pork Hock on Rice.
