Smart building and lifestyle service solutions are entering a new phase, driven increasingly by software rather than hardware. As demand grows for equipment-free, low-maintenance and rapidly deployable solutions - and as governments worldwide promote net-zero and sustainable building standards - traditional hardware-centric intercom and property-management systems are reaching their limits.
Positioning itself around the concept of "software-defined lifestyle services", Epic Tech Taiwan is building a seamless smart-living ecosystem that connects residents' daily routines - from leaving home, navigating their day, to returning safely.
Epic Tech Taiwan, a software startup under Taiwan Secom Group, leverages the group's decades of service experience while operating with the agility of a modern software company. According to VP Harry Chang, Epic Tech Taiwan combines strong software R&D capabilities with rapid market responsiveness, enabling it not only to develop software products but to fundamentally solve pain points in residential living. By adopting a SaaS-driven approach, the company aims to accelerate the next stage of smart-living innovation.
Epic Tech Taiwan currently offers three major solutions: the Zhongbao Good Life property-management platform, the CES 2026 Innovation Award-winning G.Talk AI intercom solution, and the soon-to-launch LaLa POS system for retail and food-service operators.
Zhongbao Good Life is the company's most mature offering, already deployed in over 6,000 communities, covering roughly 300,000 households and serving more than 200,000 members. The platform consolidates essential community management functions - including mailroom registration, announcement distribution, bill payment, facility maintenance requests and security-patrol records - into a single interface, streamlining operations for property managers and residents alike.
Building on this foundation, Epic Tech Taiwan developed G.Talk, a software-based intercom system that eliminates the need for dedicated hardware, allowing residents to communicate with visitors remotely. LaLa POS adds the final piece to the "consumer-services" puzzle. Chang notes that the company's vision extends beyond serving residents - it also seeks to empower local merchants. Designed for retail and food-service businesses, LaLa POS delivers comprehensive store-management features and will eventually integrate with Zhongbao Good Life, enabling merchants to address operational challenges while connecting seamlessly with purchasing needs within the surrounding communities.
Expanding into North America to Build an Exportable Smart-Living Ecosystem
In its global expansion strategy, Epic Tech Taiwan has identified North America as its initial priority market, with G.Talk serving as the company's primary entry point. According to VP Harry Chang, the North American rental market is vast and highly fluid, creating strong demand for communication tools that require no physical installation and can be activated instantly. During the company's participation in CES 2025, local property-management and leasing operators highlighted that G.Talk's hardware-free and wiring-free design significantly reduces deployment costs. Government agencies also expressed interest due to its sustainability and non-invasive implementation.
Given the differences in market conditions, regulatory requirements and maintenance models, Epic Tech Taiwan has adopted a distributor-led approach for overseas expansion. Local partners engage directly with end users, while Epic Tech Taiwan provides system-level support, accelerating the company's market entry and operational scale-up.
Epic Tech Taiwan is set to return to CES in 2026. Chang notes that the trip carries two strategic objectives: first, to leverage the CES Innovation Award–winning G.Talk to target government agencies and real-estate developers with clear smart-building demands; and second, to debut LaLa POS on the international stage by engaging U.S. retail and food-service distributors. Together, these initiatives aim to present an exportable smart-living model that extends from residential services to consumer scenarios, advancing the company's global footprint in smart-building and smart-lifestyle solutions.
Chang emphasized that TTA has played a crucial role in Epic Tech Taiwan's internationalization journey - not only by providing CES exhibition space, but also by helping refine presentations, sales narratives and messaging, translating engineering-heavy language into business-oriented communication aligned with global investor expectations. TTA also assisted in developing sales tools that can be directly applied in international markets.
Looking ahead, Chang stated that Epic Tech Taiwan is transitioning from early-stage market validation to full-scale commercialization. In addition to deepening applications of Zhongbao Good Life and G.Talk, the company will position LaLa POS as its key offering for entering the retail and food-service sector in 2026, with the goal of deploying the system in 1,000 stores in the first phase. This expansion not only accelerates Epic Tech Taiwan's business growth but also lays the groundwork for broader cross-scenario integration and the global export of its smart-living ecosystem.
Illustration of Epic Tech Taiwan's G.Talk and Zhongbao Good Life products.Credit: Epic Tech Taiwan
