Salesforce cuts nearly half of its customer support team through AI agents, reshaping enterprise operations

Ollie Chang, Taipei; Jingyue Hsiao, DIGITIMES Asia Friday 5 September 2025 0

Credit: AFP

Salesforce CEO Marc Benioff revealed that the company has reduced its customer support workforce from 9,000 to 5,000 employees in the past eight months by implementing artificial intelligence (AI) agents, according to Business Insider. This...

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