Since the outbreak of COVID-19 at the end of 2019, the global economy and people's lives have been greatly affected. Going to banks, hospitals, shopping at supermarkets, religious activities, and other daily activities, for example, all came under restrictions. In addition, onsite exhibitions that used to have large crowds have now almost all turned to the online format, including major international exhibitions such as CES and COMPUTEX. Although there are many online exhibition solutions on the market, they all focus on product exhibits and lack a platform for follow-up business opportunities and communication, relying only on traditional email, text customer service, telephone customer service, and video conferencing. These traditional communication modes lack scheduling design and are unable to provide appointment communication services and interactive functions, which in turn weakens the effectiveness of the online exhibition.
For this reason, iHH launched the Arctos multi-terminal audio-visual service business system, which allows companies to immediately have audio-visual communication and customer business service functions on their online booths, websites, and APPs, by simply embedding one URL. Corporate users only need to register and apply for the service at iHH, and then they can get the exclusive URL to paste it in the exhibitor information field of the online exhibition to enjoy the service of Arctos multi-terminal audio-visual service business system.
Aryan Hung, CEO of iHH, pointed out that with the COVID-19 pandemic continuing to spread, online exhibitions may become the norm, but most companies' communication methods have not caught on with the trend. They still rely on email, text, and telephone to communicate with customers. Even though some companies have started to provide video call customer service, the number of people they can serve and the bandwidth are limited. Also, there is no corresponding appointment or waiting function, so when customers repeatedly fail to connect to the call, they may lose patience and stop contacting the company. Some businesses do utilize instant messaging, but the messages are not encrypted and cannot meet the customers' requirement to browse the factory remotely in real time. Fortunately, the above problems can be solved through the Arctos multi-terminal audio-visual service business system.
Online Exhibition or Telemedicine, Arctos is Here to Satisfy
Founded in February 2016, iHH has an experienced team equipped with technical capabilities in the field of mobile communication and network communication. The company started out its business by undertaking customized system projects for corporate clients. In 2019, iHH began to modularize its core technology, which it has been investing in for years, and in the first quarter of 2020, it established the main direction of core technology productization and gave its products and technology applications the brand name "Arctos." In 2021, iHH formally implemented Arctos products and applications into the functions required by stores or operators, and accelerated the implementation in the financial sector, medical sector, chain operators, stores in shopping districts, brand equipment operators, and even temples.
The Arctos multi-terminal audio-visual service business system provides audio-visual interaction that is lacking in online exhibitions. Companies only need to embed one line of URL to enjoy interactive functions such as text, images, files, audio, video, voice call, and video call. It only takes five minutes to complete the online application and two days for the deployment, which can satisfy enterprises in expanding their business.
According to Aryan, Arctos multi-terminal audio-visual service business system has vastly diverse applications. Since the product has functions such as multi-party call and incoming call management, visitors or customers can obtain remote audio-visual interactive services simply by using the browser of smart devices. The internal liaison personnel of the company can conduct video and audio communication with visitors or customers calling remotely according to the schedule, and can also set up support personnel at any time. In addition, the product is also in compliance with the information security regulations of the Executive Yuan and has a complete communication encryption mechanism, so there is no need to worry about the leakage of trade secrets.
The COVID-19 pandemic outbreak has given rise to a new type of contactless economy. Many financial and medical companies have approached iHH to apply this solution to remote customer service and remote medical care, which would not only reduce contact between people but also take care of business operations and market demands. The solution adopts the popular online subscription system without the need to purchase specific equipment, so even small and medium-sized enterprises can enjoy this service without any hassle.
In its early years, the iHH team faced operational challenges. Fortunately, in 2019 when they sought assistance from TTA, ITRI, and TAcc+, they received not only financial assistance, but also mentorship from a well-known accelerator, and eventually started to obtain positive results in 2020. They hope to bring convenience and generate value to businesses and the public through the audio-visual remote interaction mode during this challenging time as well as in the post-pandemic era.
(Editor's note: The original article was published in TTA Magazine Issue 7. Read more startup stories in TTA Magazines.)
Arctos multi-terminal audio-visual service business system
Photo: iHH
