Supply chain
AR glasses get new role in fighting pandemic
Vincent Mao, Taipei; Willis Ke, DIGITIMES

AR glasses have a significant role to play in cushioning impacts of the coronavirus pandemic on manufacturing operations, as they can be used for remote collaboration between equipment engineers and users to quickly address mechanical failures, according to Tom Liang, chairman of Taiwan-based AR smart glasses maker Jorjin Technologies.

Liang said manufacturers usually have to wait for engineers from equipment suppliers to come in person to fix mechanical failures as users can hardly determine the causes of the failures.

But through AR smart glasses, engineers can remotely inspect the situations and instruct users on how to locate and fix problems or even replace components, not only saving high errand expenses by engineers but also sharply reducing equipment downtime, according to Liang.

The remote collaboration function of AR smart glasses allows engineers of equipment suppliers to help global clients with maintenance of old machinery systems or installation of new ones without going out, Liang said, stressing this can prevent the risk of exposure to the coronavirus.

Liang also disclosed that during the extended Lunar New Year holiday in Februay, Jorjin's Chinese subsidiary Top Smart Technology and its partner Kedu Healthcare Tech in Shanghai successfully addressed failures of two computerized tomographic scanners for a hospital there within 20 hours through the assistance of smart AR glasses, compared to 2-3 days usually needed for engineers to fix in person.

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